Communicating and Collaborating in a Multi-Generational Workplace

    June 09, 2020
    11:45 AM - 1:00 PM
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    Virtual Meeting


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    Registration closes Monday, June 8th at 3:30pm

    All registrants will receive an email with meeting details on Monday, June 8th EOB.

    Bridging the Generation Gap: Communicating and Collaborating in a Multi-Generational Workplace

    Most workplaces today are a mix of five distinct generations – Traditionalists or the Silent Generation (born 1928-1945), Baby Boomers (born 1946-1965), Generation X (born 1966-1980), Millennials (born 1981-1997) and Gen Z (born 1998 or later). Each generation brings its own particular strengths – and unique quirks – to the team.

    By thinking about how to communicate your message through various channels and how to present your ideas, you can better appeal to diverse stakeholders inside and outside your organization. But as much as you’ve considered how you’re communicating – and the message you’re sending - does it actually matter when you’re trying to communicate with staff and customers of different generations?

    This session covers the ins and outs of mastering multi-generational communication, including understanding the preferences of the five generations in the workplace. You’ll learn proven methods to unite employees of differing generations, including how technology can bridge gaps.

    Speaker:  Melissa Henley

    Melissa Henley is Director of Customer Experience at Laserfiche. As a marketer, customers are at the heart of all Melissa does, and her passion is around connecting people to content that can have a genuine positive impact on their lives. Melissa brings over 20 years of marketing experience across multiple industries, including government, finance and higher education. A sought-after speaker for conferences worldwide, Melissa is a subject matter expert on change management, personal branding, presentation techniques and other leadership skills. Melissa has been with Laserfiche for over 10 years. She is a graduate of Mills College, where she studied political science and women’s studies, and also holds an MBA with a concentration in marketing.